Items shipped from Carlany.com can be returned within 30 days of receipt of shipment. If the return is quality related, Carlany will full refund / free replacement.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 28 days after the receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
FAQ
Return Process
1. Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
2. Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
3. Send item(s) back to us through the local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
4. We will process your return in 1-3 business days of receipt of the package.
How to return/refund the product?
Items shipped from Carlany.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Which carrier should I use to return?
We’d suggest to contact your nearest post office to return for a better customs clearance procedure.
Can I get the refund if I don’t like the products?
Items shipped from Carlany.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
How soon will I receive the refund after returning?
| Payment Method | Refund Time Once Approved |
| PayPal | Within 1 business day |
| iDEAL, Sofort，Qiwi，Yandex， Yandex Money | Within 2 – 3 business days |
| Boleto, OXXO | Refund process within 2 business days, then you will receive an email to collect your bank details. And the refund shown in your account within 10 business days. |
| Credit/Debit Card/ Installment | Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account. |
| India Credit Card、UPI、Netbanking | Refund within one business day, but bank processing may take 5-7 business days to show in your account. |
| Paytm | Refund within 1 business day, but bank processing may take 3-21 business days to show in your account（paytm wallet will settle within 24h）. |
| Ebanking | Within 3-7business days |
| COD | You need to provide a PayPal account if a refund will be issued. This payment method does not support refunding in cash. |
| DOKU | You need to provide a PayPal account if a refund will be issued. This payment method does not support refunding in cash. |
| Bank Transfer | You need to provide a PayPal account if a refund will be issused. This payment method dose not support refunding in cash. |
| BKM | Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account. |
How to get the refund?
By default, a refund goes to your original funding source. Carlany does not support storing balance in your Carlany account.
We should note the following payment methods do not support refund to the original funding source:
– Cash on Delivery
– Doku Indonesia
– Wire Transfer Payment
Those payment methods require the customer to provide a PayPal account should a refund will be issued.
Do I need to pay the return shipping cost or customs?
If the return is due to an error on Carlany (you received an incorrect or defective item, etc.), Carlany will cover all the shipping cost. Otherwise, the return shipping cost should be born by your own.
Usually, international orders may cause customs duties on imports and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the customs duties.
How can I return an item if I’m not registered or submitted the order via emails?
Please contact us at [email protected]